Legal · Last updated September 1, 2026
REFUND POLICY.
1. Overview
The Wearhouse sells wholesale clothing bundles, custom thrift bundles, rack rentals, and pop-up sale services. Because our inventory is sold as unsorted bulk lots, all sales are final once an order is confirmed and prepared for dispatch.
2. Wholesale Bundles & Custom Bundles
Due to the nature of our product — 100% unsorted clothing packed in roughly 50lb bags — we do not offer refunds or exchanges based on the contents, brands, or condition of individual pieces within a bundle. Each lot is a treasure hunt by design, and variation in brand mix and garment type is expected.
3. Damaged or Lost Shipments
If your order arrives damaged, or is lost in transit, contact us within 48 hours of delivery at hello@thewearhouse.ca with your order number and photos of the damage. We will work with the carrier to resolve the issue and arrange a replacement or credit where appropriate.
4. Cancellations
Orders may be cancelled for a full refund if the request is received before your bundle has been prepared for dispatch. Once preparation has begun, the order cannot be cancelled. To request a cancellation, email hello@thewearhouse.ca as soon as possible.
5. Rack Rentals & Pop-Up Sales
Rack rental and pop-up sale bookings are subject to the terms agreed at the time of booking. Deposits are non-refundable once a booking is confirmed. The 50% buy-back guarantee on pop-up sales applies only to unsold inventory returned in resellable condition, as outlined in your partnership agreement.
6. Delivery
Free delivery is available within the Halifax Regional Municipality (HRM). Flat-rate shipping fees apply to all other Canadian provinces. Shipping fees are non-refundable once an order has been dispatched.
7. How to Request a Resolution
To request a cancellation, report damage, or discuss an order concern, email hello@thewearhouse.ca with your order number and details. We aim to respond within 24 hours.